Effective Date: 01.05.2025
- Objective
Gearpoint Ltd, a UK registered company operating in the EU, is committed to providing excellent customer service. We view complaints as an important form of feedback and a basis for improving the quality of our work.
- How to make a complaint
Customers from the UK and EU countries can make a complaint:
- By email: gearpointltd@gmail.com
- Via the website: https://fixallparts.com/contact
- Telephone: +447429919180
- By post: 90 York Wy, London N1 9AG, UNITED KINGDOM
The complaint must include:
- Your name, contact details and country of residence;
- Order number (if applicable);
- Description of the problem and any supporting evidence.
3. Complaint handling
- Acknowledgment of receipt — within 2 working days;
- Complaint review — within 5-10 working days;
- Additional measures — if the situation is complex, we will notify you of an extension.
4. Your rights
We process personal data related to the complaint in accordance with the UK GDPR and EU GDPR. You have the right to request access to this data, request that it be corrected or deleted.
- Escalation
If you are not satisfied with the response, you can:
- Request a reconsideration;
- Contact your local consumer protection authority in your country;
- Use Alternative Dispute Resolution (ADR) procedures;
- Go to court, including the Small Claims Court (UK) or equivalent in the EU.